Shipping + Returns

Shipping

An invoice will be sent to the nominated email address that you enter at checkout. We endeavour to process orders within 1-2 full business days. Below delivery times do not include fulfilment.

Delivery times

(All prices in AUD)

Australian Shipping - via Australia Post

Standard Shipping (2-4 Business Days)
FREE for all orders over $60 AUD
Express Shipping (1-2 Business Days)
FREE for orders over $100 AUD

New Zealand Shipping - via DHL eCommerce and DHL Express

Standard Shipping (4-10 Business Days)
FREE for all NZ orders over $120 AUD
Express Shipping (2-4 Business Days)
FREE for all NZ orders over $250 AUD

Canada Shipping - via DHL eCommerce and DHL Express

Standard Shipping (10-15 Business Days)
FREE for all Canadian orders over $190 AUD
Express Shipping (3-5 Business Days)
FREE for all Canadian orders over $250 AUD

Singapore Shipping - via DHL eCommerce and DHL Express

Standard Shipping (10-15 Business Days)
FREE for all Singapore orders over $200 AUD
Express Shipping (3-5 Business Days)
FREE for all Singapore orders over $275 AUD

Orders to UAE, Saudi Arabia, Oman and Qatar:

PO Box is required for Standard Delivery to United Arab Emirates, Saudi Arabia, Oman and Qatar.
PO Box is not required for Express Shipping.

(Rest of World) International Shipping - via DHL eCommerce and DHL Express

Standard Shipping (8-15 Business Days)
FREE for all international orders over $300 AUD
International Express Shipping (3-5 Business Days)
FREE for all international orders over $325 AUD

Cost:
Exact shipping and delivery charges are determined by your location and the package weight. Please use the shipping calculator at checkout for your specific shipment costs. Please note: each country may impose their own taxes or duties once the product is to be collected by the purchaser.

Returns

1. Change Of Mind Returns

Unfortunately due to health regulations we cannot accept the return of any of our nutritional products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. Other Returns

Where required under Australian Consumer Law, JSHealth Vitamins will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

The product is damaged, or
The product is faulty, and
You can present your online tax invoice or other adequate proof of purchase.

JSHealth Vitamins may elect to return the product to the manufacturer to determine the nature of the problem.

JSHealth Vitamins reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect by you.

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.

3. Problems With Delivery Or Shipping

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at support@jshealthvitamins.com to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact us at support@jshealthvitamins.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

We reserve the right to charge for return shipping in certain circumstances.

4. Changes To This Returns Policy

Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions, Terms of Use and Privacy Policy.