✈ FREE SHIPPING for orders over $50 in Australia and $150 on International orders
✈️ FREE SHIPPING over $50 Aus & $150 Intl

Shipping  

Worldwide shipping is available, and all orders are sent via Australia Post. An invoice will be sent to the nominated email address that you enter at checkout. 

We endeavour to process orders within 1-2 full business days and aim to have items delivered to you as follows: Estimated delivery times (business days). 

Australian Shipping

Shipping is FREE for all orders over $50. All orders under $50 are calculated at checkout.

Parcel Post: 2-5 Days

International Shipping

Shipping is FREE for all orders over $150.

Exact shipping and delivery charges are determined by your location and the package weight. Please use the shipping calculator at checkout for your specific shipment costs. Please note: each country may impose their own taxes or duties once the product is to be collected by the purchaser.

Express: 4-6 Days

Standard: 5-7 Days

Economy Air: 6-8 Days

Returns

1. Change Of Mind Returns

Unfortunately due to health regulations we cannot accept the return of any of our nutritional Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. Other Returns

Where required under Australian Consumer Law, JSHealth Vitamins will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

  • The product is faulty or is not of acceptable quality, or
  • Significantly different to those shown or described to you, or
  • The product is not fit for its intended purpose, or
  • The product is unsafe, and
  • You can present your online tax invoice or other adequate proof of purchase.

JSHealth Vitamins may elect to return the product to the manufacturer to determine the nature of the problem. JSHealth Vitamins reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

3. Problems With Delivery Or Shipping

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at support@jshealthvitamins.com to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact us at support@jshealthvitamins.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

We reserve the right to charge for return shipping in certain circumstances.

4. Changes To This Returns Policy

Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions, Terms of Use and Privacy Policy.